6. TROUBLESHOOTING

If a problem persists even after applying the suggested remedies, contact an EIZO dealer. 

  • No picture problems : See No.1 ~ No.2
  • Imaging problems : See No.3 ~ No.14
  • Other problems : See No.15 ~ No.18
  • USB problems : See No.19 ~ No.20
Problems
Points to check with possible solutions

1.

No picture

Indicator status: Off
[ ]
Check that the power cord is correctly connected. If the problem persists, turn off the monitor power for a few minutes, then turn it back on and try again.
Indicator status: Blue
[ ]
Check the Brightness setting.

Indicator status: Yellow

[ ]
Switch the signal Input by pressing the input signal selection button on the front control panel.
[ ]
Try pressing a key on the keyboard, or clicking the mouse.

Indicator status: Slowly flashing Yellow

    [ ]
    Try pressing the power button

    Indicator status: Flashing Yellow
    (twice for each)

      [ ]
      Try turning the PC on.

      2.

      Following messages appear. (Error messages shown below will remain on the screen for 40 seconds.)

       

      These messages appear when the signal is not inputted correctly, even if the monitor functions properly.
      [ ]
      When the image is displayed correctly after a short time, there is no problem with the monitor. (Some PCs do not output the signal soon after powering on.)
      [ ]
      Check that the PC is turned ON.
      [ ]
      Check that the signal cable is properly connected the PC or graphics board.
      [ ]
      Switch the signal input by pressing the Input Signal Selection button on the front control panel.

       

      The signal frequency is out of range. Error signal frequency will be displayed in red. (Example)

      [ ]
      Use the graphics board's utility software to change the frequency setting. (Refer to the manual of the graphics board.)

      3.

      Display position is incorrect.

      [ ]
      Adjust the image position using the <Position>.
      [ ]
      If the problem persists, use the graphics board's utility software to change the display position if available.

      4.

      Screen image is smaller or larger than the actual screen images.

      [ ]
      Adjust the resolution using the <Resolution>.

      5.

      Vertical bars of distortion appear.

      [ ]
      Decrease the vertical bars using the <Clock>.

      6.

      The characters and images have several vertical bars on their right side.

      [ ]
      Adjust the characters and images using the <Signal Filter>.

      7.

      Horizontal bars of distortion appear.

      [ ]
      Decrease the horizontal bars using the <Phase>.

      8.

      Letters and lines appear blurred.

      [ ]
      Adjust the blurred lines using <Smoothing>.

      9.

      Distortion appears like the figure below.

      [ ]
      This happends when both composite (X-OR) input signal and separate vertical synchronizing signal are input. Please select one of the two.

      10.

      The screen is too bright or too dark.

      [ ]
      Adjust the <Brightness> (The backlight of the LCD monitor has a fixed life span. When the screen becomes dark or begins to flicker, please consult your dealer.)

      11.

      Afterimages appear.

      [ ]
      Do you use the screen saver or timer when displaying the same image for extended periods of time?
      [ ]
      Afterimages are particular to LCD monitors. Avoid displaying the same image for extended periods of time.

      12.

      The screen has defective pixels (e.g. slightly light or dark).

      [ ]
      This is due to the characteristics of the panel itself, and not the LCD product.

      13.

      Fingerprints remain on the screen.

      [ ]
      Leaving the screen white may solve the problem. 

      14.

      The noise appears on the screen.

      [ ]
      Change the mode in <Signal Filter> in the <Screen> menu.

      15.

      The <Smoothing> cannot be selected.

      [ ]
      <Smoothing> is disabled when the screen is displayed in the 1280 x 1024.
      [ ]
      <Smoothing> is disabled when "Normal" is selected in the <Screen Size> menu.
      [ ]
      The image size is doubled both in horizontally and vertically to (i.e. 1280 x 960 enlarged from 640 x 480) provide clear focus which does not require this function.

      16.

      The Main menu of ScreenManager does not operate.

      [ ]
      The adjustment lock is probably on. To unlock: switch the LCD monitor off. Then, while pressing the Autadjustment button switch, the power on.

      17.

      The Auto adjustment button does not operate.

      [ ]
      The adjustment lock is probably on. To unlock: switch the LCD monitor off. Then, while pressing the Auto adjustment button, switch the power on.

      18.

      Frequency does not change after installing "Monitor information file" in the attached utility disk on Windows 98/Me/2000/XP.

      [ ]
      Use the graphics board's utility software to change the input signal frequency.

      19.

      USB function cannot be setup.

      [ ]
      Check that the USB cable is correctly connected.
      [ ]
      Check that the PC and OS are USB compliant. (For verification of USB support, consult the manufacturer of each system.)
      [ ]
      Check the PC's BIOS setting for USB. ( For details, refer to the manual of the PC.)

      20.

      PC is hung up. / The peripherals connected to the downstream ports do not operate.

      [ ]
      Check that the USB cable is correctly connected.
      [ ]
      Check the downstream ports by connecting the peripherals to other downstream ports. If the problem is solved by doing this, contact an EIZO dealer. (For details, refer to the manual of the PC.)
      [ ]
      Try executing the following method.
      • Restarting the PC - Restarting the PC
      • Connecting the PC and peripherals directly

      If the problem is solved by doing this, contact an EIZO dealer.