Basics service information

EIZO Nordic AB offers support, service and repairs using our in-house technicians. When a customer send a service request or called to EIZO Nordic AB, our technicians will discuss and try to verify the cause of the symptom. Many issues are solved during this first contact, if not; the technician will inform the customer about the service we can offer and how to proceed.

WARRANTY
EIZOs monitors are usually covered by a 5 year warranty. Applicable conditions are stated in the warranty terms enclosed with the product.
Click 
here to read EIZOs general warranty terms on all products

PIXEL POLICY
Click 
here to read EIZO Nordic ABs pixel policy

SELF-CHECK
Symtoms that appear on the monitor screen are often caused by other equipment. Before a client makes a service request, it is important to verify if the symptom is caused by the monitor. Carefully follow the directions under 'troubleshooting' in the user-manual or click on below link;

Troubleshooting

PRE SWAP – DOA (Defective On Arrival)
Pre Swap service is offered to shorten the service time and to facilitate packing for newly delivered products with faults covered by the limited warranty*. EIZO Nordic AB will send a swap product to the client and the faulty product is sent back to EIZO Nordic AB. 
EIZO Nordic AB will take the cost for the swap product, the service/repair and all freights if the product had warranty faults only.
*Please check the packing, if a newly delivered product has any fault. Products with shipping damage must be claimed to the one that last had responsibility for the product. Often the transporter.

PICK UP - SWAP
Pick-Up service is available for warranty service on EIZO products. EIZO Nordic AB will arrange the shipping from the customer and 
check the product directly after receipt.
If the received product is totally free from flaws and damages, except the faults which are covered by the warranty; EIZO Nordic AB will 
either send the client a swap product or serve and return the product promptly.
If the received product has minor flaws, damages and faults which are not covered by warranty, EIZO Nordic AB will repair the faults which are covered by warranty 
only and then ship the product back to the client. If the product has severe damages which need to be repaired, EIZO Nordic AB will send the client a cost estimate before the repair is carried out.
If only warranty faults are corrected, EIZO Nordic AB will take the cost for the swap product, the service/repair and all freights.

SEND IN
Send In service is available for non-warranty service 
or any EIZO product according to the customer’s wishes.
EIZO Nordic AB will issue 
and send an RMA/SO number to the customer.
The customer send the product to EIZO Nordic AB.
Eizo Nordic AB will serve the product and send it back to the customer.

EIZO Nordic AB will take the cost for the service/repair and 
freights back to the client if warranty faults only are repaired.
EIZO Nordic AB will send an estimate of cost to the client before any non-warranty repairs are carried out.

REQUEST SERVICE
To request service, choose one of the links below;

EIZO Medical Monitors
EIZO Other Products

 

SHIPPING DAMAGES
Always check the packages external condition when the goods are received. Goods with shipping damages must be claimed directly to the forwarder (chauffeur, delivery counter) that delivered the goods to you. If a product is damaged and the customer did not make the claim directly to the forwarder, please fill in a 'shipping damage' form. EIZO will thereafter do a shipping damage report to the freight forwarder.

Shipping damage form

 

COMPATIBILITY AND UPGRADES
EIZO continuously develop and improve their products, with more and better functions.
Click 
here for information about compatibility and for upgrades that is available

 
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